Mail Scanner Information
cPanel MailScanner Configuration
With the MailScanner service you can control what happens to spam and viruses by changing the configuration in your cPanel control panel. To access the MailScanner configuration options, login to your cPanel account and click on "MailScanner Configuration".

On the main MailScanner configuration page, if you have only one domain in your cPanel account you will see two main sections, Current Settings and Change Individual Domain Settings. If you have more than one domain, you will see an additional section entitled Change All Domain Settings. You can change all your domains to the same settings, or you can configure each domain individually.

Note: Until you change these settings for the first time, they will show as "Not Set", and mail scanning will be performed as per the default that your hosting provider has configured.

Mail Scanning Options

Blacklist and Whitelist Settings

  • Spam whitelist - You can add email addresses or domains to this list that you never want marked as spam. Please note that emails sent to you from these email addresses or domains will still be scanned for viruses and dangerous file attachments but they will not be marked as spam.
  • Spam blacklist - You can add to this list any email addresses or domains that you want always marked as high scoring spam. The action you have specified for High Scoring Spam in the Mail scanning options will be applied to any emails sent from domains or addresses on this list (i.e. marked and delivered, deleted, or forwarded)..


Other Settings

  • Low scoring spam setting - You can change the level at which MailScanner will identify an email as low-scoring spam (probably spam) by changing this setting. If you change it to a higher number you may receive more spam that have not been identified as spam by MailScanner. If you change it to a lower number you may find that MailScanner is identifying non-spam emails as spam, i.e. there will be more false-positives.

  • High scoring spam setting - You can change the level at which MailScanner will identify an email as high scoring spam (almost certainly spam) by changing this setting. The default is 20 and this setting works well in most cases. If you find you are getting excessive amounts of low scoring spam with a score just below 20, you may want to change this setting to a lower number, such as 15. If you change it to a lower number we would recommend NOT setting high scoring spam to Delete until you've tested it for a while to be sure the new scoring is working well for you.

  • Additional email address - If you'd like to have spam forwarded to a different email address than "", for instance an email address on another domain, you can specify that email address here. It will then be listed as one of the options for Low and High Scoring Spam in the Mail Scanning Options so you can select it.


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